Shipping & Delivery
Shipping
At Premiumwereld, we handle our products with the utmost care. This also applies to shipping. All goods are packaged and shipped in the best possible way. Do you have questions about your delivery, the way your order is shipped, or when you can expect your order? You may find an answer below. If your answer is not here? Please feel free to contact our customer service. We are happy to help you.
After placing your order, there are a number of steps that need to be taken. For printed items, we need to check the artwork you have provided, create the digital proof for approval, and of course, print and ship the items. We will keep you informed of all steps, and once the digital proof is approved, the delivery time stated on our website will commence. Would you like to know the current status of your order? Please contact our customer service or log in via our website.
At Premiumwereld, we have divided our services into three parts. Workwear, promotional gifts, and Christmas hampers. Of course, you can order them together, but the conditions differ. We always send promotional gifts free of charge unless otherwise stated, as with Christmas hampers. Because workwear often involves ordering a single item, shipping costs are charged for this. Below is an overview:
Promotional gifts: always free
Workwear: Free delivery from €295.00, below that €12.95
Christmas hampers: see the product page
We print many of our articles ourselves and ship them from our warehouse in Veldhoven. We ship with GLS as standard. However, there are also certain articles that we cannot or are not allowed to print ourselves. These are then shipped with our partner's carrier. If known, you will always receive a track and trace from us.
In many cases, the delivery person will return the next day. If this is not the case, the package can be picked up at a service point of the respective carrier.
Can I have deliveries sent to multiple addresses?
It is possible to have your order delivered to multiple addresses. This way you can split an order or send it to your employees or customers at home. There are additional costs associated with sending to multiple addresses. Please contact our customer service for information and the additional charge for your order.
We normally deliver in the Netherlands and Belgium. The price on our website includes delivery to 1 address in one of these countries. If you would prefer delivery to another country, that is also possible. Please contact our customer service for information on the possibilities and any additional costs.
It is not possible to deliver your order to a service point by default. Because we only deliver to businesses, we assume that someone is always present at the delivery address. Should the delivery person be unable to deliver, your order will automatically go to the service point closest to the delivery address.
Has your order been delivered but is incomplete? First, check the packing slip to see if the contents of the box match the items on the packing slip. It is possible that items are on backorder and will be delivered later. Does the delivery not match, or are items indeed missing? Please contact our customer service. We will gladly resolve this for you.