The first order must always be paid in advance. After that, we can look into whether you can order from us on account with a payment term. Is it not possible for you to pay in advance? Please contact our customer service. We will gladly look into the possibilities for paying afterwards.

It is possible to receive an invoice for a manual bank transfer. You can indicate this by clicking the "On account" button instead of a payment method during the ordering process.

Premiumwereld is part of HSG Nederland BV. Therefore, we have the same account number in the name of HSG Nederland BV.

• IBAN: NL11 ABNA 0560 4536 55

• BIC: ABNANL2A

First, check your spam folder. The invoice may have ended up in spam. If that is not the case, please contact our customer service. They can send your invoice to you by email.

If your invoice is incorrect, you can reply to your invoice. Clearly state what is incorrect and any agreements that have been made. We will process this for you as quickly as possible and ensure a correct invoice.

It can happen that a carrier delivers something to the neighbors, and as a result, the package is marked as delivered even though you do not have it in your possession. Often, we cannot see this on the track and trace, and the order is marked as delivered in our system. It may occur that you receive an invoice. Always inform our customer service if you have received an invoice but not yet the items. They can check this for you. This does not apply to orders that must be paid in advance.

We will refund the amount to the account used for payment. It does not matter whether you paid via a payment method or via a bank transfer.