Frequently Asked Questions
Frequently Asked Questions
We have already listed the most frequently asked questions for you. This way, you can easily find answers to questions that have already been asked regularly. If your question is not listed, please contact our customer service. They will be happy to help you.
Ordering from us is only possible for businesses, associations, organisations or government bodies. Unfortunately, private individuals cannot place orders.
We offer a wide range of products on our website. Delivery times therefore depend greatly on the item you order. The following points apply to every order:
The delivery time starts once you have approved the digital proof and, if required, we have received your payment.
The day you approve the digital proof or make your payment does not count towards the delivery time.
If you need to pay in advance, the delivery time starts as soon as our accounts department confirms receipt of your payment to our order support team.
The delivery time depends on the carrier delivering the parcel. We have no control over delays caused by these parcel delivery services.
To print your print material as sharply as possible, we would like to receive a vector file from you. We can enlarge and reduce your logo, text, or image in this file without losing quality. In addition, these files are suitable for printing.
PMS stands for Pantone Matching System. A PMS colour is the same everywhere. This ensures that the colour used in printing is always consistent, even when printed by different printers. If you wish, we can approximate the PMS colour for you. In that case, you cannot reject the order afterwards on the basis of the printed colour.